Terms & Conditions
Terms and Conditions
Pickup Items and Setout Requirements: We attempt to maintain the same scheduled service days every other week unless otherwise noted (See Cancellations and Delays). It is difficult to duplicate pickup times each week due to uncontrollable circumstances. To help ensure pickup, please have your recycling staged and your cart ready for pickup by 7:00 a.m. on collection day or the night before.
Place the cart with wheels facing the house and at least three feet away from any permanent or solid structures or objects, such as, mailboxes, walls, vehicles, trees, or other carts. We are not responsible for any damages caused as a result of your failure to adhere to the foregoing.
Recycling: Redfish Recycling provides single stream recycling collection for all plastic bottles #1 & #2, aluminum and tin cans, cardboard, and mixed paper. Mixed paper includes: junk mail, magazines, catalogs, newspapers, phone books, cereal and cracker boxes, wax coated paper (milk cartons), and cardboard. Redfish Recycling would prefer that large cardboard boxes be flattened down. Styrofoam packing material and plastic bags must be removed from the boxes.
Items not acceptable for single stream recycling: light bulbs, ceramic dishes, cookware, metal coat hangers, Styrofoam, packing materials, plastic bags, aluminum foil or foil pie pans.
Please visit our company website at www.redfishrecycling.com for more details. Severe contamination of your cart with unacceptable items will cause the cart to be tagged and not serviced until the contamination has been removed.
Weather Cancellations and Delays in Service: Redfish Recycling at times may need to cancel or postpone collection services due to weather, disasters, strikes, pandemic, acts of God, emergencies or uncontrollable circumstances. Areas that are unserviceable will be postponed until it is determined that our crews can operate safely and unobstructed. When delays in service occur, our crews will run all accessible routes as normal and continue into the next day until the route is complete.
For up-to-date information concerning delays and cancellations, please call our Customer Service Center at 956-299-8025 or visit our website at www.redfishrecycling.com. We will make every effort to provide service as conditions allow. There will be no adjustment made to your bill for service cancellations or delays due to circumstances out of our control, such as: weather, unsafe road conditions, road closures, etc.
Holidays: We do not provide service on Memorial Day, Labor Day, Thanksgiving, Christmas, and New Year’s Day to allow our employees to spend time with their families. Recycling service that falls on a holiday will be rescheduled after the holiday. For updates on holiday service, please call our Customer Service Center at 956-299-8025 or visit our website at www.redfishrecycling.com.
Payments: The monthly subscription payment will be charged the first day of each month. Term: The term of this agreement shall be for twelve months from the effective date of service and shall be automatically renewed for consecutive twelve month terms thereafter, unless either party gives notice of termination to the other party at least thirty days, but not more than sixty days, prior to the termination of the initial term or any renewal term.
Service Cancellation: You must personally notify our office in advance by phone when you plan to move, cancel, or transfer service. Written notifications are not accepted, as we must arrange to remove our cart and equipment. Unless we are notified in advance, you will remain responsible for the accrued monthly charges. All cancellations are made effective the last day of the month in which the cancellation is requested. Upon cancellation of service, the cart and any other equipment we own will be scheduled for removal and an equipment collection and reconditioning fee of up to $45.00 will be applied to your account. If the cart or any other equipment we own is not recovered, or is lost or stolen, then the account will be charged $100.00 to cover the cost of our lost property. Customers under contract, at the time of cancellation, will be charged for the remaining term of their contract. Our office is located at: 5250 Coffee Port Rd, Brownsville, TX. 78521. Our fax number is 512-857-1055. To speak with a customer service representative, you may call our office at 956-299-8025, Monday through Friday, from 8:00 a.m. to 5:00 p.m. You may also contact us by visiting our website at www.redfishrecycling.com.
Liability: We will do our best to not cause any damage to your property. However, accidents do sometimes happen. In the event we intentionally cause any damage to your property we will fix it or pay to fix it, but if the damage was not intentional, you agree the maximum amount we would owe you is total amount due during the remainder of the term of your contract. Likewise, we are lending you our cart and equipment and we understand that normal wear and tear will happen. However, you agree that if you damage our cart or equipment you will pay to replace it.
Hazardous Waste: We are in the business of recycling and want to help you recycle. We are not in the business of dealing with “hazardous waste”, as the term is defined by the government from time to time. Accordingly, you agree to hold us harmless and indemnify us from any damage or injury resulting from any hazardous waste being placed in the cart for pickup.