Frequently Asked Questions

Let Us Answer Your Questions

RESIDENTIAL RECYCLING

Payments can be made online by logging in to your account. Visit our Customer Portal Page for more information. 

New commercial customers will need to create an account when first using the system. 

To pay by phone please call the office at 956-299-8025.

Please have your recycling cart ready for pickup by 7:00 a.m. on collection day or the night before.

Rudy the RedFish says please have your cart ready for pickup on collection day by 7 AM

Please place cans with wheels facing your home and at least 3 feet apart. 

Please use our Contact form or call the office at 956-299-8025 and we will assist you with obtaining a new cart. 

We offer a 96 gallon cart for residential recycling service. A refundable deposit is required for use of the cart. 

Your recycling is collected every other week depending on your route. If your service day is followed by an “A”, you are on the A route and if it is a “B” you are on a B route. Download the 2022 Recycling Calendar

Yes, you can have up to 2 carts. To request a second cart please use our contact form or call us at 956-299-8025.

Items not acceptable for single stream recycling: light bulbs, ceramic dishes, cookware, metal coat hangers, Styrofoam, packing materials, plastic bags, aluminum foil or foil pie pans.

Redfish Recycling provides single stream recycling collection for all plastic bottles #1 & #2, aluminum and tin cans, cardboard, and mixed paper. Mixed paper includes: junk mail, magazines, catalogs, newspapers, phone books, cereal and cracker boxes, wax coated paper (milk cartons), and cardboard. Redfish Recycling would prefer that large cardboard boxes be flattened down. Styrofoam packing material and plastic bags must be removed from the boxes.

Service is provided every other week on your designated day and route (A or B). Here is a link to our Recycling Calendar.

RedFish is a single stream recycling service! No sorting is required.

Cart are delivered within two business days of the date of sign up. Service will begin on your next service day and week after the cart is delivered. To determine your recycling week, view our Recycling Calendar.

You must call our office at 956-299-8025, Monday through Friday, from 8:00 a.m. to 5:00 p.m. in advance when you plan to move, cancel, or transfer service. You may also use the Contact form on our website. 

COMMERCIAL RECYCLING

Acceptable Items:
Aluminum Cans
Steel (Tin) Cans
Aerosol Cans (empty only, make no “hiss” sound”)
Aluminum Foil & Pans
Cardboard
Paperboard
Junk Mail
Office Paper
Magazines & Catalogs
Phone Books
Newspaper
Paper Cartons
Plastic Bottles & Containers (Have #1-#7 arrow symbol on the container)

Read more here -> How to recycle

Unacceptable Items:
Plastic Bags & Film
Clothing
Plastic Tubes
Food
Liquids
Scrap Metal
Electronics
Glass
Frozen Food Containers
Fast Food & Take Out (Cups & Containers)
Tissue
Paper Tableware (including coffee cups)
Styrofoam™*
“Tanglers” (Long, stringy items)
Shredded Paper
Medical & Personal Hygiene
Yard Waste
Medications & Vials/Bottles
Pizza Boxes (Recycle clean side only)
Household Hazardous Waste (Do not recycle empty hazardous waste containers, except empty aerosol cans)

Read more here -> How to recycle

The size of our recycling carts is 64 gallon.

A waste audit of your organization’s waste stream to determine what we can and can’t recycle according to your organization’s processes and systems. Upon completing the waste audit, your RedFish Representative will give you an estimate on how much you can save by recycling.

Use our Commercial Quote Form to get more information about our services and to schedule a waste audit. 

RedFish has the following dumpster sizes available – 

  • 3 Yard
  • 4 Yard
  • 6 Yard
  • 8 Yard

Learn more about Commercial Recycling.

Recycling is picked up on your designated service day or days. Service is usually provided between 4 and 5 am. 

Recycling is picked up on basis of 1-5 times a week (Monday – Friday), depending on the recycling volume and frequency of your organization’s waste stream.

Redfish Recycling provides single stream recycling collection for all plastic bottles #1 & #2, aluminum and tin cans, cardboard, and mixed paper. Mixed paper includes: junk mail, magazines, catalogs, newspapers, phone books, cereal and cracker boxes, wax coated paper (milk cartons), and cardboard. Styrofoam packing material and plastic bags must be removed from the boxes.

Items not acceptable for single stream recycling: light bulbs, ceramic dishes, cookware, metal coat hangers, Styrofoam, packing materials, plastic bags, aluminum foil or foil pie pans.

You can pay your bill on our website or by phone at 956-299-8025. We accept Visa, MasterCard, American Express, Discover, Check or ACH.

For more information about online payments and account access, visit our Customer Portal page

You can request any update by calling our office at 956-299-8025, Monday through Friday, 8:00 a.m. to 5:00 p.m. or you can log in to your customer portal.

You must call our office at 956-299-8025, Monday through Friday, from 8:00 a.m. to 5:00 p.m. in advance when you plan to move, cancel, or transfer service. You may also user our Contact Form or on your customer portal.

An extra fee, determined as a percentage of the base rate, charged by transport companies to allow for the fluctuating costs of fuel. It is intended to protect the carrier if the price of fuel rises during transport.